Privacy and Security

Privacy and Security Policy

PT Prolab Sertifikasi Indonesia is committed to protecting the privacy and security of all users, clients, and business partners in accordance with the laws of the Republic of Indonesia. This policy explains how data is collected, used, stored, and safeguarded in all service activities.

1. LEGAL BASIS

This policy is formulated based on the laws and regulations of the Republic of Indonesia, including:

Law Number 27 of 2022 concerning Personal Data Protection (PDP Law).
Law Number 11 of 2008 concerning Electronic Information and Transactions (ITE Law) and its amendment (Law No. 19 of 2016).
Law Number 8 of 1999 concerning Consumer Protection.
Regulations of the Ministry of Communication and Information Technology of the Republic of Indonesia related to the management of personal data and the security of electronic systems.

2. DATA COLLECTION

We may collect personal and non-personal data from users, including but not limited to:

Personal identification (name, address, identification number, contact information).
Company/organization information related to the certification process.
Transaction data, certification documents, and administrative records.
Technical information such as IP address, devices, and access activities.

3. DATA USE

The collected data is used solely for legitimate purposes, including:

Carrying out certification, training, and consultancy services.
Fulfilling legal, regulatory, and accreditation requirements.
Performing data verification and validation for audit purposes.
Providing official communications related to company services.
Improving service quality and system security.

4. DATA SECURITY

PT Prolab Sertifikasi Indonesia implements security measures in accordance with national and international standards, including:

Encryption systems and firewalls to protect data.
Access restrictions limited to authorized personnel.
Recording and monitoring of user activities (audit trail).
Data recovery procedures in the event of a security incident.

5. INFORMATION CONFIDENTIALITY

All obtained data is confidential and will not be disclosed to third parties without written consent, except as required by law.

PT Prolab Sertifikasi Indonesia complies with the PDP Law and Trade Secrets Law, ensuring that data is used only for legitimate purposes.

Certification information and test reports cannot be published without authorization from management.

6. USER RIGHTS

Users have rights under the Personal Data Protection Law, including:

The right to know the purpose of data collection.
The right to access and update personal data.
The right to withdraw consent for data usage.
The right to request data deletion in accordance with applicable laws.

7. RESPONSIBILITIES AND COMPLIANCE

Users are required to maintain the confidentiality of their accounts, access credentials, and official documents provided by the company.

Violations of this privacy and security policy will be subject to sanctions in accordance with internal mechanisms and applicable laws of the Republic of Indonesia.

PT Prolab Sertifikasi Indonesia reserves the right to amend this policy at any time to comply with the latest government regulations.

8. CONSENT STATEMENT

By accessing and using the services of PT Prolab Sertifikasi Indonesia, users acknowledge that they have read, understood, and agreed to this Privacy and Security Policy and are subject to the laws of the Republic of Indonesia.

⚠️ Disclaimer: Any violations, data misuse, or threats to system security will be strictly addressed in accordance with company regulations and the applicable criminal laws of Indonesia.