CLIENTS COMPLAINT
For continuous improvement, PT Prolab Sertifikasi Indonesia is fully open to receiving complaints from any of our clients regarding the conformity assessment services we provide.
1.Submitting a Complaint
Client Submit your complaint in writing via email to :
2.COMPLAINT VALIDATION
PROLAB Record and review submitted complaints.
3.Investigation Team Setup
PROLAB Form an investigation team consisting of personnel not involved in the certification activities being complained about.
4.Complaint Investigation
The investigation team conducts an inquiry into the submitted complaint to identify the root cause of the issue.
5.Complaint Follow-up
PROLAB Implement appropriate corrective and preventive actions based on the identified root cause.
6.Verification
The investigation results and follow-up actions are verified by PROLAB personnel not involved in the investigation process and submitted to management for approval.
7.Follow-up Communication
The investigation results and follow-up actions taken by PROLAB are communicated to the client who submitted the complaint to obtain their confirmation of acceptance.
If you would like more information or want to find out how we can assist you, please contact us directly:
info@prolab-sertifikasi.com
+622263172040
www.prolab-sertifikasi.com